Support |
Support is provided for the current and one previous version of the product. |
Support includes: |
1. |
Clarifications on functionality |
2. |
Help with most machine-specific issues |
3. |
File-specific issues |
4. |
Regional-specific issues (limited) |
5. |
Installation and usage assistance |
6. |
Workaround guidance |
7. |
Forum to communicate requests for enhancements |
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Support does not include: |
1. |
Hardware issues |
2. |
Network issues |
3. |
OS and CAD platform issues |
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Upgrades |
VEST releases upgrades for its products every 12-18 months. |
Upgrades include: |
1. |
Compatibility with latest Windows platform
( time lag will vary based on input from majority of customer
base) |
2. |
Compatibility with latest CAD platforms within a month of release |
3. |
New functionality |
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Maintenance |
Bug Fixes are provided free of charge for the current version* only. |
* Once a new version is released, fixes for the previous
version will cease. |
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